Returns & Refunds

We want you to feel confident choosing your watch. Please read the individual description and original photographs, and contact us if you would like more information before buying.

Our 30-day returns offer

If you change your mind, contact us within 30 days of purchase to request a return. Under this extended offer, the watch must be in the condition supplied, without additional wear or alterations, and returned with its supplied packaging and accessories. Your statutory rights apply separately and are not limited by this offer.

Your right to cancel an online order

For eligible online purchases, you may also notify us that you wish to cancel within 14 days after delivery, without giving a reason. You then have a further 14 days to send the item back. You may inspect the watch as you would in a shop. We may reduce a change-of-mind refund for loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning, where permitted by law. Sale items retain the same statutory rights.

How to arrange a return

Contact Watchstall with your order number or other proof of purchase and the watch’s product code. We will provide return instructions and confirm the return address. Please pack the watch securely, include all supplied accessories and retain proof of posting. We recommend a tracked service with suitable cover for its value.

Return postage and refunds

For change-of-mind returns, you are responsible for return postage. Where you exercise your statutory cancellation right, we refund the item price and the standard outbound delivery charge; any extra amount paid for premium delivery is not refundable. Under our additional 30-day offer, outside the statutory cancellation period, outbound delivery charges are not refundable.

Refunds are made to the original payment method. For statutory cancellations, we refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Refunds under our extended offer are processed within 14 days of receiving the return. Your payment provider may take additional time to display the credit.

Faulty, damaged or incorrectly described items

If your watch arrives damaged, develops a fault or does not match its description, contact us so we can help. Your legal rights to a refund, repair or replacement apply, and we cover reasonable return costs where the item is faulty or not as described. The change-of-mind conditions and 30-day offer do not restrict those rights.

Vintage condition and exchanges

Our vintage watches are pre-owned unless stated otherwise. Please review the wear, servicing information and any custom or replacement parts disclosed in each listing. Exchanges depend on availability, as many watches are individual pieces.